1. Personal IT Engineer assigned to look after your needs
2. Intelligent, knowledgeable phone support
3. Expert IT advice on IT purchases
4. Quick response time of 4 hours and less
5. Honest, clear descriptions of IT issues as they occur
6. Flexible payment options
7. Confidentiality clause
8. No Hidden costs
9. Internal IT health checkup twice per year
10. Systems up 24x7
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